Shipping policy

Shipping Policy

At SOLVIVA, every piece is prepared with care before beginning its journey to you.

Order Processing

In-stock items are generally prepared for shipment within 2–5 business days after payment and order confirmation.

Customized, personalized, engraved, resized, or made-to-order jewelry may require additional production time. Estimated production times will be communicated where applicable.

International Shipping

SOLVIVA ships to selected international destinations. Available shipping methods, costs, and estimated delivery times may vary depending on the destination and will be shown at checkout where available.

Delivery Times

Delivery times are estimates and begin after an order has been processed and dispatched. International shipments may be affected by customs clearance, local holidays, carrier delays, weather conditions, or other circumstances beyond our reasonable control.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Order Tracking

When tracking is available, tracking information will be provided after your order has been dispatched.

Shipping Address

Customers are responsible for providing complete and accurate shipping information. Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost, Damaged or Delayed Shipments

If your package appears to be lost, arrives damaged, or experiences an unusual delay, please contact us with your order details. We will review the situation and assist you with the appropriate next steps.

Customized Jewelry

Customized and made-to-order pieces may have longer preparation times than ready-to-ship items. Where applicable, estimated production and shipping information will be provided before or after order confirmation.

Contact

For questions regarding shipping or delivery, please contact SOLVIVA through the contact information provided on our website.