Terms of service

Terms of Service

Welcome to SOLVIVA. By accessing our website or purchasing from us, you agree to the following terms.

Products

We make every effort to present our jewelry accurately. Because of differences in screens, photography, gemstones, materials, and handcrafted details, slight variations in color or appearance may occur.

Orders

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order when necessary, including in cases of pricing errors, suspected fraud, product unavailability, or incorrect product information.

Pricing & Payment

Prices displayed on our website may change without notice. Customers are responsible for providing accurate billing and payment information. Applicable taxes, duties, or other charges may vary depending on the destination.

Customized & Personalized Jewelry

Custom, engraved, resized, or personalized jewelry is created according to the specifications confirmed by the customer. Once production has begun, changes or cancellations may not be possible.

Shipping & Delivery

Estimated delivery times are provided for reference and may vary depending on destination, customs clearance, carrier delays, and other circumstances beyond our reasonable control.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Intellectual Property

SOLVIVA branding, original designs, photographs, graphics, written content, and other original materials on this website may not be copied, reproduced, distributed, or used for commercial purposes without authorization, except where permitted by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, SOLVIVA will not be liable for indirect, incidental, or consequential losses arising from the use of this website or our products. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version published on this website will apply.

Contact

Questions regarding these Terms of Service may be submitted through the contact information provided on our website.